PietraPaperDesign

Privacy Policy

Sspeedy LTD T/A Pietra Paper Design (Company Number 14016117) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our (Services) or when otherwise interacting with you. 

It is important that you read this Privacy Notice together with any other detailed privacy notices we may provide when we are collecting or processing personal data about you so that you understand our privacy practices in relation to your data.

The information we collect

Personal information: is information that relates to an identified or identifiable individual.

We may collect, use, store and disclose different kinds of personal data about you which we have listed below: 

• Identity Data including first name, last name and title.

• Contact Data including billing address, delivery address, email address and telephone numbers.

• Financial Data including bank account and payment card details (through our third party payment processor, insert name of third party payment processor).

• Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.

• Technical and Usage Data including internet protocol (IP) address, your login data, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about your access and use of our website, including through the use of Internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

• Profile Data including your username and password for our Services, purchases or orders you have made with us, content you post, send receive and share through our website, information you have shared with our social media platforms, your interests, preferences, feedback and survey responses.

• Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

• Special Categories of Personal Data is a special category of personal data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not actively request special categories of data about you, nor do we collect any information about criminal convictions and offences. If at any time we need to collect special categories of data about you, we will only collect it and use it as required or authorised by law.

How we collect personal information

We collect personal data in a variety of ways, including:

• Directly: We collect personal information which you directly provide to us, including e.g. when you register for an account, through the chat bot or contact form on our website or when you request our assistance via email, or over the telephone.

• Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as e.g. when you use our website, in emails, over the telephone and in your online enquiries.

• From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers. See the “Cookies” section below for more detail on the use of cookies.

• From publicly available sources: We collect personal data from publicly available resources such as Companies House.

Purposes and legal bases for processing

We collect and process personal data about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.  

a) Purpose of use / disclosure:

To enable you to access and use our software, including to provide you with a login.

Type of Data:

• Identity Data

• Contact Data

Legal Basis for processing:

• Performance of a contract with you

b) Purpose of use / disclosure:

To assess whether to take you on as a new client, including to perform anti-money laundering, anti-terrorism, sanction screening, fraud and other background checks on you.

Type of Data:

• Identity Data

• Contact Data

• Background verification Data

Legal Basis for processing:

• Performance of a contract with you

• To comply with a legal obligation

• Public interest

• Legitimate interests: ensuring we do not deal with proceeds of criminal activities or assist in any other unlawful or fraudulent activities for example terrorism

c) Purpose of use / disclosure:

To provide our Services to you, including to dispatch and deliver our products to you.

Type of Data:

• Identity Data

• Contact Data

Legal Basis for processing:

• Performance of a contract with you

d) Purpose of use / disclosure:

To contact and communicate with you about our Services including in response to any enquiries you make with us.

Type of Data:

• Identity Data

• Contact Data

• Profile Data

Legal Basis for processing:

• Performance of a contract with you

e) Purpose of use / disclosure:

To contact and communicate with you about any enquiries you make with us via our website.

Type of Data:

• Identity Data

• Contact Data

Legal Basis for processing:

• Legitimate interests: to ensure we provide the best client experience we can offer by answering all of your questions.

f) Purpose of use / disclosure:

For internal record keeping, administrative, invoicing and billing purposes.

Type of Data:

• Identity Data

• Contact Data

• Financial Data

• Transaction Data

Legal Basis for processing:

• Performance of a contract with you

• To comply with a legal obligation

• Legitimate interests: to recover debts due to us and ensure we can notify you about changes to our terms and conditions and any other administrative points.

g) Purpose of use / disclosure: 

For market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.

Type of Data:

• Profile Data

• Technical and usage Data

Legal Basis for processing:

• Legitimate interests: to keep our website updated and relevant, to develop our business, improve our Services and to inform our marketing strategy

h) Purpose of use / disclosure: 

For advertising and marketing, including to send you promotional information and information that we consider may be of interest to you.

Type of Data:

• Identity Data

• Contact Data

• Technical and usage Data

• Profile Data

• Marketing and communications Data

Legal Basis for processing:

• Legitimate interests: to develop our Services and grow our business

i) Purpose of use / disclosure: 

To run promotions and/or offer additional benefits to you.

Type of Data:

• Identity Data

• Contact Data

• Profile Data

• Interaction Data

• Marketing and communications Data

Legal Basis for processing:

• Legitimate interests: to facilitate engagement with our business and grow our business

j) Purpose of use / disclosure: 

If you have applied for employment with us; to consider your employment application.

Type of Data:

• Identity Data

• Contact Data

• Professional Data

Legal Basis for processing:

• Legitimate interests: to consider your employment application

k)  Purpose of use / disclosure: 

To comply with our legal obligations or if otherwise required or authorised by law. 

Type of Data:

• All categories

Legal Basis for processing:

• To comply with a legal obligation


If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services. Further information about your rights is available below.

Our disclosures of personal information to third parties

We may disclose personal information to:
• our employees, contractors and/or related entities;
• IT service providers, data storage, web-hosting and server providers;
• marketing or advertising providers;
• professional advisors, bankers, auditors, our insurers and insurance brokers;
• payment systems operators;
• our existing or potential agents or business partners;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• any other third parties as required or permitted by law, such as where we receive a subpoena.

Overseas transfers

Where we disclose personal data to the third parties listed above, these third parties may store, transfer or access personal data outside of the United Kingdom, including Latvia. The level of data protection in countries outside of the United Kingdom may be less comprehensive that what is offered in the United Kingdom. Where we transfer your personal data outside of the United Kingdom, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal data in accordance with this Privacy Notice. This includes:
• only transferring your personal data to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal data; or
• including standard contractual clauses in our agreements with third parties that are overseas.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your rights and controlling your personal data

Your choice: Please read this Privacy Notice carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Notice. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Notice. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 
Access, correction, processing and portability: You may request details of the personal data that we hold about you and how we are process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal data rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation. 
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.  

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. 

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. 

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our online Services. They include, for example, cookies that enable you to log into secure areas of our online Services, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. These are cookies that allow us to recognise and count the number of visitors to our online Services and to see how visitors move around our online Services when they are using them. This helps us to improve the way our online Services work, for example, by ensuring that users find what they are looking for easily.
• Targeting and advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]
• Functionality cookies. These are used to recognise you when you return to our online Services. These cookies enable us to personalise our content for you and remember your preferences (for example, your choice of language or region).
• Social media cookies. These cookies are used when you share information using a social media sharing button or “like” button on our websites or you link your account or engage with our content on or through a social media site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
•       Media platform cookies. These cookies are used when you interact with us on media platforms like YouTube. The media platform will record that you have done this. This information may be linked to targeting/advertising activities.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

• Currency - This cookie stores the currency used for the online Services ([insert currency])
• Language - This cookie stores the language used for the online Services (English)
• __stripe_mid - This cookie is used by our third party processor Stripe to record payment details
• cookieconsent_status - This cookie records your agreement to our cookies banner
• OCSESSID - This cookie stores your ID session for automatic login and log out purposes
• _ga / _ga_2HK78QR74W - These cookies are used by our Google Analytics account to track customer traffic through the website to help us understand how our website is being used by our customers

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Notice.

Amendments

We may change this Privacy Notice from time to time. We will notify you if we make a significant change to this Privacy Notice, by contacting you through the contact details you have provided to us and by publishing an updated version on our website. 

For any questions or notices, please contact us at:
Sspeedy LTD T/A Pietra Paper Design (Company Number 14016117)
Email: [so011610a@gmail.com]
Last update: 28 July 2022
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